December 11, 2024

Handling customers with same name

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More often than not we face a situation where we have customer data with duplicate names. The differentiating column is something like a customer code. When we try to summarize our data using the customer name, Power BI aggregates the measures based on the customer name. So different customers (but with the same names) are aggregated resulting in an incorrect representation of the data.

Duplicate Names - 01

When we summarize the data by Customer Name we may be misled into believing that “Gregory Ramirez” has a 10,909 Sales Value but in reality, there are two customers with the same name. When we break our data by Code, we see that there in fact are two Gregory Ramirez with 7,442 and 3,467 Sales Value.

One solution is to concatenate the Code and Name column and use that instead.

Duplicate Names - 02

The problem with this approach is that the names get overly complicated and difficult to read, also we end up concatenating the names without any duplicate values.

Solution

The solution is to utilize a very powerful character from the Unicode set known as Zero-width space. It is a special character that affects how to print words used in some writing systems, we are not interested in their usage but the fact that they are invisible to the eye.

The idea is that if we add Zero-width space to the second Gregory Ramirez, then it will look the same to the human eye but for Power BI it will have two different names so it will not end up aggregating measures for them.

The first step is to identify the customer with the same name, rank them using the customer code, and then add spaces respectively. We will utilize DAX for this purpose.

Unique Name = 
VAR CustomersWithSameName =
    CALCULATETABLE (
        SUMMARIZE( Data, Data[Name], Data[Code] ),
        ALLEXCEPT ( Data, Data[Name] )
    )
VAR Ranking =
    RANKX ( CustomersWithSameName, Data[Code],, ASC, DENSE )
VAR Blanks =
    REPT ( UNICHAR ( 8204 ), Ranking - 1 )
VAR Result = Data[Name] & Blanks
RETURN
    Result

Let’s walk through the DAX

  • We first create a table with selected columns and store it in a variable “CustomersWithSameName” using SUMMARIZE DAX
    • The idea is to create a temporary table consisting only the columns which are required for our calculations and to remove any filters on them.
    • In our case, the table only consists of the three columns so we can simply refer to the table directly.
  • We then create another variable “Ranking” using RANKX DAX
    • The idea is to create assign a rank based on the code order.
  • Then we create another variable “Blanks” using REPT DAX
    • The idea behind this is to create the Zero-width characters based on the Rank.
    • For our calculation we use Ranking – 1
  • Finally we create and return the variable “Result” which is simply a concatenation of the Customer Name and Blanks

Let’s bring the new column into a table and see the result

Here, we can see that the names appear to be similar but Power BI is still breaking the measure and displaying it in the correct format.


You can find the Power BI file and the data used in the file on my GitHub repository here.


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18 thoughts on “Handling customers with same name

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